Hi! I hope this is the right place to post this, but I’m having trouble receiving the images from this instance on my home instance, this is what Risa looks like for me in the browser and in the app (I use liftoff). I’ve tried the suggestion in the FAQ of disabling adblock/adding a rule, but that doesn’t seem to solve...
Someone from my home instance referred me to this post which seems to be the problem I’m experiencing. The title says ‘solved’ but I can’t seem to find a solution in the thread? Images seem to be broken for others on my home instance as well so it’s probably not just my devices.
I use Brave on my pc, I disabled the ad blocker on that and the images were still not loading. On my phone I use Liftoff, and usually the images are broken but now that I launch the app to take a screenshot they are all there! I’ll take it, although it makes the problem even weirder :P Out of curiosity I tried Firefox with uBlock origin and without me disabling it only 2 images on the front page of Risa are broken, when I do disable uBlock those last 2 load in as well. When I use Brave browser 95% of the images are broken, even when clicking on them to view in a new tab. It makes no difference if I enable or disable the Brave shields.
When I click that same post to open in a new tab, this is what shows up for me. When I try to expand the thumbnail there is also nothing. This is on Brave browser, Brave shields are down.
I tried some different things, and it seems the issue lies with Brave. On Firefox it works, as long as you disable uBlock origin. So I could use a different browser and solve the issue, but I assume there’s other people using Brave that want to view the images so I hope this gets solved eventually! Edit to add: I only have this issue with communities from startrek.website, the little icons next to community names or usernames are broken as well. I can easily find Risa in my list of subbed communities because the little icon is broken.
If you expand the images in the spoiler you can see screenshots of me trying your suggesting about the cache. I cleared the browsing history (all of it, not just cached images and files) and it still doesn’t work, and tried incognito mode like you did, and it worked a bit because I could at least see the image if I opened it in a new tab. I’m adding the info about adblocker on/off because that’s the only ‘fix’ provided by the admins on Mastodon and in the FAQ. Since that’s the first thing I tried to disable, it’s obviously not that hence me coming here to ask for help. I’m trying to be as complete in my info as possible so the person who has to solve it hopefully has the information they need :) and as I’m not that much of a computer person, I don’t know what information is most important to share.
Ah sorry, I tried to be as complete as possible but I forgot to include a screenshot of what I actually deleted! I cleared browsing history, cookies and other site data, cached images and files, and set the time range to ‘all time’ to hopefully nuke everything. It still looks just as messed up sadly… I was going to ditch Brave after the adblocking stops working, but I’ll just switch back to Firefox now I think. I’ve noticed Brave has issues with other websites as well, like loading the page but not loading the scrollbar. Your explanation helps me understand the problem a bit better though, thanks!
Thanks! Freamon suggested the same problem and the same fix. For me it doesn’t solve the issue of the thumbnails not loading, but at least I’m able to see the images when I click to open them in a new window. I will just switch browsers from Brave to Firefox, because when using Firefox I don’t have this issue…
Images from this instance aren't arriving at my instance? (feddit.nl)
Hi! I hope this is the right place to post this, but I’m having trouble receiving the images from this instance on my home instance, this is what Risa looks like for me in the browser and in the app (I use liftoff). I’ve tried the suggestion in the FAQ of disabling adblock/adding a rule, but that doesn’t seem to solve...